Refund and Returns
REFUNDS AND RETURNS
We are dedicated to providing excellent service and support to ensure you are satisfied with your purchase. If you received the wrong item or you're not satisfied with the condition of the item and want to return it for a refund please contact us immediately at sales@nakalgin.com with the reason for your dissatisfaction, your order number and a picture of the purchased item if it is visibly damaged or the wrong item. We will then assess the issue and reply with a solution as soon as possible.
In case of dispute, which we hope there will not be, the following policy applies:
Our policy lasts 30 days. If 30 days have gone by since your date of purchase, unfortunately we can’t offer you a refund or exchange.
Do to the nature of our products, to be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nakalgin.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to:
c/o Adrienne Chung
Avenue de la Praille 36
1227 Carouge, Switzerland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item to return, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.